Qualify buyers and sellers
Collect budget, timeline, location, property type, selling goals, and preferred contact time.
For agents, brokerages, property managers, and real estate teams
Route every buyer, seller, tenant, and vendor call with context.
StraightDesk captures lead details, showing requests, property questions, tenant issues, owner calls, and vendor updates so real estate teams can move fast without losing the story.
Property callShowing request
ScheduleReal estate routing
Identify caller type, capture property details, then book, route, or create a task.
LeadBuyer
Seller
Tenant
Seller
Tenant
PropertyAddress
Listing
Unit
Listing
Unit
ActionShowing
Task
Transfer
Task
Transfer
RecordConversation linked to CRM.
Every caller is a different workflow
Real estate calls need routing, not a one-size-fits-all script.
A buyer asking for a showing, a seller asking for a valuation, a tenant reporting an issue, and a vendor calling with an update all need different next steps. StraightDesk helps sort the call quickly and record what matters.
24/7coverage for leads, tenants, owners, and vendors
1connected record across calls, tasks, and properties
4caller paths: buyer, seller, tenant, vendor
Example call flow
From property call to organized follow-up.
1
Identify caller type
Buyer, seller, renter, tenant, owner, vendor, agent, or general inquiry.
2
Capture property context
Listing, address, unit, showing request, issue type, budget, timeline, or preferred area.
3
Take the next step
Book a showing, create a maintenance task, route to an agent, or capture a lead.
4
Keep it findable
Link summaries, contacts, properties, tasks, and calendar events for the team.
Use cases
Built for teams juggling leads, listings, tenants, and owners.
Move faster on interested buyers
Capture property interest, availability, contact details, and calendar preferences.
Route tenant and vendor calls
Capture issue details, urgency, property/unit, photos or notes, and assign follow-up tasks.
Where it fits
- Real estate agents and small teams
- Brokerages and ISA-style lead desks
- Property managers and leasing teams
- Investors, vendors, and maintenance coordinators
Property-aware call records
- Caller type and contact details
- Property, listing, or unit information
- Lead source, budget, timeline, urgency
- Showing or consultation preferences
- Linked task, summary, CRM record, and event
Questions teams ask
Keep the call organized from the start.
Can it route different caller types?
Yes. Playbooks can define different paths for buyers, sellers, tenants, owners, vendors, and urgent maintenance calls.
Can it create tasks for the team?
Yes. StraightDesk can create team tasks and preserve the call summary so the assignee understands the context.
Can calls link to CRM records?
Yes. Calls can generate or link context records, contacts, accounts, properties, work orders, and calendar events depending on your CRM configuration.
Ready for cleaner property calls?
Give every lead, tenant, owner, and vendor a better first response.
Start with lead capture, showing requests, maintenance routing, summaries, and team tasks.