Answers and routes calls
Use conversational AI agents or strict keypad-style menus that transfer to people, departments, or other agents.
AI reception, routing, CRM, and follow-up
Your front desk, but it moves.
StraightDesk answers, qualifies, routes, books, and follows up at the speed small businesses actually need.
24/7 call coverage
Appointment booking
CRM capture
Human escalation
8:03 AMEmergency plumbing call capturedRouted
9:16 AMDental appointment bookedScheduled
11:42 AMLegal consultation qualifiedTasked
3:28 PMProperty showing request summarizedCRM
What makes it different
It does not just answer. It advances the work.
Each call can trigger the right playbook: gather contact details, search knowledge, book on a calendar, create a task, update CRM, or transfer to a human.
PlaybooksReusable call behavior by agent.
CRMStructured records instead of sticky notes.
TasksFollow-up assigned to the team.
AnalyticsCall insights for owners.
Built for real phone work
Not a chatbot. A working phone desk.
StraightDesk is designed around the messy reality of small business calls: missed calls, after-hours emergencies, vague customer requests, scheduling friction, and details that disappear before anyone writes them down.
Books appointments correctly
Connect calendars, respect business hours and time zones, and keep your schedule cleaner from the first call.
Captures CRM context
Collect names, phone numbers, addresses, service requests, account details, and notes without forcing staff to retype everything.
Creates follow-up momentum
Generate summaries, tasks, training recommendations, and business insights from the conversations already happening.
Industry landing pages
One platform, tuned for the calls your business actually gets.
Home Services
Roofers, plumbers, HVAC, electricians, landscapers
Emergency triage, estimates, dispatch notes
Dental & Healthcare
Front desk support for appointment-heavy practices
Scheduling, intake, reminders, escalation
Legal & Professional
Capture qualified inquiries before they go cold
Intake, routing, consultation booking
Real Estate
Handle buyers, sellers, tenants, owners, and vendors
Lead capture, showing requests, maintenance routing
How it works
A smoother call from hello to follow-up.
1
Answer
Your AI agent picks up with the right voice, business hours, playbook, transfer rules, and knowledge.
2
Understand
It identifies the caller’s need, asks only useful questions, and uses tools when it needs scheduling, CRM, or knowledge.
3
Act
It books, routes, transfers, captures data, creates tasks, or escalates to a human when the call demands it.
4
Improve
Call summaries, transcripts, analytics, and training reviews help the business get sharper over time.
For owners who live by the phone
Make your business feel bigger without hiring a bigger front desk.
StraightDesk helps small teams respond faster, sound more consistent, and keep customer details from slipping through the cracks.
0missed details when calls are summarized
24/7coverage for after-hours requests
1place for calls, CRM, schedule, tasks, and knowledge
Ready when the phone rings
Give your small business a phone desk that never loses the thread.
Start with one number, one agent, and one call flow. Grow into CRM, tasks, knowledge base, analytics, and industry-specific playbooks.